Apple Sued In China Over Warranty Issues, Again
Apple has a strong relationship with courtrooms all over the world. Apple’s famous patent lawsuit war against Samsung has consumed millions of dollars from company’s account but the lawsuit spree is not ending for Cupertino, Calif. based technology giant. Fresh from Chinese courtroom is a new lawsuit against Apple’s warranty conditions. An iPod user from China sued the company and claimed that Apple has violated his “customer’s rights”. The news was confirmed by Lixia District People’s Court in Jinan in an official statement issued to China Daily which noted that the court has received a petition against Apple for violating consumer rights by refusing to update the warranty after repairing two devices.
The petitioner, Bi Jiao got his iPod fixed from Apple just like any one of us would do but the thing which bugged him was that Apple didn’t extend his warranty after the claim and the warranty was shortened to three months.
According to Ma Liwu, Bi Jiao’s lawyer:
Chinese law requires that when companies replace damaged products, they need to update the warranty period accordingly.
“But in this case, Apple failed to renew the warranty, citing the firm’s internal rules. That limits the customer’s rights and violates Chinese law,”
Bi’s lawyer also mentioned that Apple’s franchised maintenance contractor in Shandong, Bybon Electronics Technology Co Ltd, tried to settle this minor dispute outside the courtroom but Bi refused to do so.
This is not the first time that Apple warranty conditions have been challenged in China, China Consumers’ Association (CCA) condemned the company for replacing damaged parts in iPhones with other used or remanufactured parts in June earlier this year. CAA released another report last week in which they mentioned that Apple has violated consumer protection law by offering “insufficient after-sales services”
Liu Junhai, vice-chairman of the CAA said:
“In certain countries such as Japan and Australia, Apple adopted unique rules to bring the company in line with local laws and regulations. Apparently they have double standards, “
The court will hear the case on Sept 14, we will keep you updated on this, stay tuned!
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